What is the difference between a free basic account and a paid subscription?
The only difference between a basic account and a paid subscription is the size of storage.
What happens if I use more space than I have?
You will still be able to receive mails and access data kept on our servers. However, you will not be able to upload files or send mail. We call this a read only account.
How can I recover my lost password?
Should you lose your password there is no way to recover it.
If I decide to delete my account, what data will you keep?
Only the necessary system logs. All of your mail, files, contacts, and settings are deleted automatically.
How long will you keep my basic account open?
Your account may be deleted after six months of inactivity. If your account is active it will remain open until you choose to close it.
What data do you collect and store about a user?
We only store the data that you provide at registration. We are also required to keep a system log of server activity. We do not store your login dates, how long you use the service and we do not collect location or any other information on your mobile or PC or OS app. In short we only keep what the law tells us to keep.
I attempted to move an unread mail from my unread folder to another folder. However it is still showing up in the unread folder.
As long as a mail is unread it will appear in the unread folder. The unread folder is a virtual one. While it shows you all of the mails you haven’t read, all of your unread mails are actually stored in their original folder.
I accidentally emptied my trash but there were important files in it. Can it be recovered?
No. It is not possible to recover files once the trash has been emptied.
I have a shared folder. If I put files into it will those files be shared?
Can I use POP or IMAP with your service?
Our service is not compatible with POP or IMAP.
Why I can't create aliases for my account?
Only users using their own domain can create aliases. If you have your own domain configured, and you still can't add aliases, please contact support.
Can I use my own key for client side encryption?
Can I access my CSE alias account on web?
You need our PC program or mobile client. CSE accounts are not accessible on the web interface.
Do both my web-based account and CSE alias account use the same root folder on the server to store my data?
Your web account and your CSE alias account data is not mixed. Both have their own separate space. Used space is calculated as a sum of both accounts’ data size.